REFUND POLICIES
Typhon Machinery | Return & Exchange Framework
01. OVERVIEW
At Typhon Machinery, we strive to ensure that every machine and industrial attachment meets our strict mechanical standards. Due to the logistical complexity of heavy equipment, our return policy is strictly enforced.
02. ELIGIBILITY CRITERIA
We accept returns on machinery and attachments within 14 days of delivery, subject to the following technical conditions:
- Condition: Equipment must be in new, unused factory condition.
- Hour Meter: Meter must not exceed delivery record (max 2 hours for testing).
- Integrity: No scratches, modifications, or signs of field usage.
- Documentation: All original manuals, keys, and factory paperwork included.
03. FEES & LOGISTICS
Returning heavy machinery involves significant logistical overhead. All eligible returns are subject to the following deductions:
- Restocking Fee: 15% deduction for mechanical inspection and processing.
- Freight: Customer is 100% responsible for return freight logistics.
- Shipping: Original shipping charges are non-refundable.
04. NON-RETURNABLE ITEMS
The following categories are considered Final Sale and are ineligible for refund or exchange:
- Custom-ordered or modified machinery.
- Pre-owned or refurbished equipment.
- Attachments showing signs of soil contact or physical wear.
- Electrical or hydraulic wear parts ordered separately.
05. REFUND PROCESS
Upon arrival at our facility, the unit undergoes a comprehensive mechanical inspection (3-5 business days). Once cleared, refunds (minus applicable fees) are processed via original payment method or bank wire within 5-7 business days.
06. ORDER CANCELLATIONS
Cancellations *before* carrier loading are refunded in full, minus a 3% processing fee. Orders that have left the facility are treated as Returns and are subject to all freight and restocking terms.
Return Refund Policy
Return Refund Policy information from SkidSteers.org helps customers understand how returns, refunds, exchanges, damaged shipments, order issues, and equipment support requests are handled after purchase. We want buyers to feel confident when ordering skid steer loaders, mini skid steers, attachments, compact equipment, parts, and jobsite machinery.
Return Refund Policy for Equipment Orders
Before requesting a return or refund, customers should review the product condition, order details, delivery documents, photos, packaging, and any communication related to the purchase. Because compact equipment and machinery items are large, heavy, and often shipped by freight, each return request may require inspection before approval. This helps confirm whether the item is unused, damaged in transit, missing parts, incorrectly shipped, or affected by another order issue.
How to Request a Return
To start a return request, contact SkidSteers.org with your order number, full name, contact information, product name, delivery date, reason for return, and clear photos or videos when needed. Our team may ask for additional details to verify the condition of the product and the shipment. Returned items should be kept clean, complete, and safely stored until return instructions are provided.
Return Refund Policy Inspection Process
Returned equipment may need to be inspected before a refund, exchange, or replacement decision is made. Inspection may include checking the machine frame, attachment plate, hydraulic hoses, engine area, tires, tracks, paint condition, packaging, accessories, and included parts. If the product has been used, modified, damaged after delivery, or returned without required components, the refund amount may be affected.
Damaged, Missing, or Incorrect Items
If an item arrives damaged, missing parts, or different from the order, customers should contact us as soon as possible. Take photos of the delivery condition, packaging, pallet, crate, product label, and damaged area before moving or using the product. This information helps our team review the issue and work toward a solution such as replacement parts, technical support, exchange, or another available option.
Refunds and Exchanges
Approved refunds are usually processed after the return is received and inspected. The refund method may depend on the original payment method and order status. Exchanges may be available when a replacement item or suitable alternative is in stock. Processing times can vary depending on shipping, freight handling, inspection, payment provider timelines, and product availability.
Customer Support Before Returning
Some product concerns can be solved without a full return. If you need help with setup, basic troubleshooting, attachment compatibility, missing hardware, maintenance questions, or product operation, our support team can review the issue first. For related buying information, visit our Skid Steer Buying Guide or our contact page .
External Consumer and Shipping Resources
Customers may also review general consumer and shipping information from trusted external resources such as FTC and freight or package carrier guidance from UPS .
This Return Refund Policy page is designed to give customers clear information before and after ordering from SkidSteers.org. For the fastest support, keep your order number, delivery photos, product details, and contact information ready when requesting help.
Return & Refund Policy
Return & Refund Policy information from SkidSteers.org helps customers understand returns, refunds, exchanges, damaged shipments, missing items, incorrect orders, inspection steps, and customer support after purchase.
